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Pick a Web Host with Good Customer Service

If you are shopping for a web hosting service, a customer service survey can be an invaluable source of information. What is customer service? Customer service refers to the way the company treats their customers. Are they there for the customer if there is a problem? Good customer service is crucial to having a great experience with your web hosting company.

Why Is Customer Service Important?

Customer service is especially important for you if you are running a business website. If there is a problem with your site and it is not up and running, you are not making money. It is the job of the customer service rep to get your site operational again. You want a customer service department that is going to resolve any problems quickly. You do not want to be waiting hours or even days for your site to be back up.

Also, if you have a question, you need to have an answer available right away. You do not want to have a long wait time to get the answers to your questions. One of the best customer service tips is to make sure that you have a company that has a reputation for short customer service wait times.

Another sign that you have a company with good customer service is if the customer service is friendly. When you call the customer service line, do they treat you as an important customer, or an interruption? Do they give you the impression that you should already know the answer to your question, or do they carefully explain what you need to do? The answers to these questions will help you to know if you have found friendly customer service.

Directory Site

There is an excellent directory site you can use to find customer service articles and ratings, and that is findmyhost.com. Here you can type in the name of the hosting company you are thinking about using, and find a customer service rating posted by current customers. Do not be turned away by a few negative ratings. Keep in mind that it will be impossible to please everyone. Some people have impossible expectations, and some people just like to complain. That being said, here are the top budget hosting companies and their ratings:
  • BlueHost - BlueHost rates at 92%
  • IPowerWeb - iPowerWeb rates at 62%
  • LunarPages - LunarPages is not listed on findmyhost.com, but they are listed on webhostingchoice.com, another web hosting rating site. There are five customer service reviews, and the average rating is 70%.
Both findmyhost.com and webhostingchoice.com are great sites to find out which companies have good customer service. Use them in your search for a web hosting company.

Continue to: Some of the Most Important Customer Service Tips You need to Know

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